Frequentley Asked Questions

We originally wanted to reach all fandoms - we still do, but we wanted to put all our focus on the Anime fandom. To that end, we thought this was a perfect time to rebrand and reinvest in ourselves. International Fan Festival Toronto will still hold a spot in our hearts, but we think Anime Toronto is the best representation of what our event will flourish into.

All previously purchased items are automatically transferred to our 2023 event. No action is necessary. Thank you so much for your continued patience and support, we truly appreciate it.

For General Attendees: To see all purchases you’ve made with us, please login to your account at: HERE

For exhibitors (vendors/artists) please login here: HERE

If you purchased any type of ticket or booth from us prior to March 1, 2023, you are eligible for a refund. Please email info@animetoronto.ca with your proof or purchase and we will gladly refund your purchase. Please allow 3-5 business days for a response.

Please note - Refund requests will only be accepted until March 31, 2023 11:59PM EST.

AYes, children of all ages are welcome! Please keep in mind, there is 18+ content at the event. In addition, there is some content that we suggest parental guidance/supervision be in place before allowing their child to see. To find the ratings of each panel, please refer to the conguide that we provide at purchase. We will also update our website when possible to include the ratings.

AChildren ages 0-5 will be provided free entrance but will need to be accompanied by a parent or legal guardian with a paid general admission badge. Children ages 6-12 will need to pay the child rate pass and be accompanied by a parent or legal guardian with a paid general admission badge.

APlease report the situation to the closest staff or security guard. Please let us know:

• Where did you last see them
• What is their name
• What is the physical description and clothing they are wearing
• Please provide us your contact information (cell phone number preferred) so we may contact you once we find them.

From here, we will search the grounds and bring him/her to our infobooth when found.

AItems turned in during the event will be at the front Sales Desk, and will be turned into the Metro Toronto Convention Centre's lost and found once the show ends.

From the MTCC website:

"Our Security Department handles lost and found articles. Please call (416) 585-8360 or go to the Guest Services Desk in the North and South Buildings to inquire about lost items."

APlease report to your nearest venue security guard or venue staff.

ASome of our panels/events are rated 18+. In order to attend these panels/events, you must obtain an 18+ wristband. 18+ wristbands are free of charge and located at various locations throughout the con (sales, info booth, lineup hall). You must provide government issued photo ID to verify your age, before an IFFT staff/volunteer may place one on you.

AComplimentary Wi-Fi is available in the main hallways of the Metro Toronto Convention Centre; however, it is not available on the show floor or in the panel rooms. Please look for MTCCPublic on your WiFi settings.

AOne day passes are only available to be purchased during the dates of the convention. You can not purchase them online.
*note - only available while qtys last.

AGeneral admission 1-day passes vary by day:

• Friday- $30
• Saturday - $40
• Sunday - $30

AAs per our terms and conditions of sale, all passes are FINAL sale. You are not permitted to sell, transfer, exchange, or rollover the pass.
Sharing your badge is NOT PERMITTED and will be subject to immediate confiscation.

AIf a technical error or a typo was made during purchase, yes we may assist you with updating the pass to the proper information.

AYes, at pickup you may indicate a nickname to be used on your badge in lieu of your legal name. However, you must still provide us your legal name when you purchase your badge, to be entered into our system.
You are also able to display a nickname on your badge if you purchase in person. However, we ask for your patience, as we will require extra time to enter your details into our system.

*note* - If you are using a nickname on your badge, please keep your photo ID on you at all times during the event. You may be requested to provide your ID so that we may validate that your pass is not being shared.

APre-registered passes can be picked up at the Metro Toronto Convention Center (North building), on the Thursday before the con starts (early pick up day), or during the event show dates (Friday to Sunday). Passes will NOT be mailed out.

AThe child’s pass does not include a pass for the adult companion. A separate pass must be purchased.

ACertainly! Please contact us at toronto@ifanfes.com for assistance.

AThe first place to check is the lost & found to see if it has been returned. If your pass has not been returned, a new pass must be purchased.

AWe are at the Metro Toronto Convention Centre, in the North building. The address is: 255 Front St W, Toronto, ON M5V 2W6, Canada. See our ACCESS page for more details.

AThe closest airport to the Metro Toronto Convention Centre is the Billy Bishop Toronto City Airport (YTZ) (approx 2km away). However, some international attendees may find it more economical to fly into Toronto Pearson International Airport (YYZ) (approx 28km awawy).

AFrom Billy Bishop City Centre Airport, take the free shuttle bus to the Fairmont Royal York hotel. The Convention Centre is a 5 minute walk to the West on Front St. More information is available at: https://www.billybishopairport.com

From Pearson International Airport, take the UP Express train to Union Station. The Convention Centre is a 5 minute walk to the West on Front St. More information is available at: https://www.upexpress.com

Uber and Lyft operate in the city and serve both airports. Please consult their respective apps for timing and pricing.

Taxis serve both airports. Fares from Pearson Airport cost $50-$60 to Downtown Toronto.

By Train

The Convention Centre is a 5 minute walk to the West on Front St. from Union Station. You can either walk outside from the station, or walk through the SkyWalk, an indoor walkway that directly connects Union Station and the Convention Centre. 

Regional service is provided by GO Transit (https://www.gotransit.com), domestic services by VIA Rail (https://www.viarail.ca) and service to the United States (New York City) by Amtrak (https://www.amtrak.com).

By Intercity Bus

The Toronto Coach Terminal is located at the corner of Bay and Dundas Sts. Service by Greyhound, megabus and other carriers is available across Canada and the United States. You may use the Dundas Subway station to get to Union Station. The Convention Centre is a 5 minute walk to the West on Front St.

Taxi and rideshare services are also available.

By Public Transit

Transit services within the city of Toronto are provided by the TTC (https://www.ttc.ca). Regional transit services are provided by GO Transit (https://www.gotransit.com).

AYes, facility parking rates can be found here.