Frequentley Asked Questions
Please note - Refund requests will only be accepted until March 31, 2023 11:59PM EST.
- Where did you last see them
- What is their name
- What is the physical description and clothing they are wearing
- Please provide us your contact information (cell phone number preferred) so we may contact you once we find them.
From the MTCC website:
"Our Security Department handles lost and found articles. Please call (416) 585-8360 or go to the Guest Services Desk in the North and South Buildings to inquire about lost items."
*note - only available while qtys last.
- Friday- $30
- Saturday - $40
- Sunday - $30
Sharing your badge is NOT PERMITTED and will be subject to immediate confiscation.
You are also able to display a nickname on your badge if you purchase in person. However, we ask for your patience, as we will require extra time to enter your details into our system.
*note* - If you are using a nickname on your badge, please keep your photo ID on you at all times during the event. You may be requested to provide your ID so that we may validate that your pass is not being shared.
AFrom Billy Bishop City Centre Airport, take the free shuttle bus to the Fairmont Royal York hotel. The Convention Centre is a 5 minute walk to the West on Front St. More information is available at: https://www.billybishopairport.com
From Pearson International Airport, take the UP Express train to Union Station. The Convention Centre is a 5 minute walk to the West on Front St. More information is available at: https://www.upexpress.com
Uber and Lyft operate in the city and serve both airports. Please consult their respective apps for timing and pricing.
Taxis serve both airports. Fares from Pearson Airport cost $50-$60 to Downtown Toronto.
The Convention Centre is a 5 minute walk to the West on Front St. from Union Station. You can either walk outside from the station, or walk through the SkyWalk, an indoor walkway that directly connects Union Station and the Convention Centre.
Regional service is provided by GO Transit (https://www.gotransit.com), domestic services by VIA Rail (https://www.viarail.ca) and service to the United States (New York City) by Amtrak (https://www.amtrak.com).
By Intercity Bus
The Toronto Coach Terminal is located at the corner of Bay and Dundas Sts. Service by Greyhound, megabus and other carriers is available across Canada and the United States. You may use the Dundas Subway station to get to Union Station. The Convention Centre is a 5 minute walk to the West on Front St.
Taxi and rideshare services are also available.
By Public Transit
Transit services within the city of Toronto are provided by the TTC (https://www.ttc.ca). Regional transit services are provided by GO Transit (https://www.gotransit.com).
For internet or other services, please order directly through the MTCC website located here.
Again, please indicate your booth number and company name. If a booth number has not been assigned yet, please list it as TBA.
*note* - We encourage you to purchase/order your services as soon as possible in order for you to take advantage of the highest discount(s) available.
A- Anime Toronto will provide priority lineup for mothers that are pregnant, senior citizens, or those with physical disabilities that prevent them walking/standing.
Convention Centre security personnel are trained as first responders in fire/safety and first aid emergencies including the use of on-site defibrillators, and have a fully equipped first aid room in the building. The facility complies with all federal, provincial and local regulations and laws governing accessibility and the rights of persons with disabilities. More info can be found here.
AAnime Toronto is a registered venue with the Access 2 Program. Please present your valid Access 2 Card to our registration staff, and one complimentary pass will be provided for your medical attendant. Find out more about the Access 2 Card here: https://access2card.ca
Please note that a certification license for service animals may be requested during the event.